Elantha Barry
About Elantha Barry
Elantha Barry is the VP of Customer Success at Guideline, with extensive experience in customer success and operations management roles in the San Francisco Bay Area.
Title
Elantha Barry holds the title of Vice President of Customer Success at Guideline.
Current Role at Guideline
Elantha Barry has been serving as the Vice President of Customer Success at Guideline since 2020. In this role, she is responsible for overseeing the customer success team and ensuring the satisfaction and retention of Guideline’s clients. She draws on her extensive experience in customer success to drive initiatives that enhance the client experience.
Previous Role at Guideline
Before her current role, Elantha Barry worked as the Director of Customer Success at Guideline from 2016 to 2020. During her tenure in this position, she was based in the San Francisco Bay Area and was instrumental in leading the customer success strategies and programs, contributing significantly to the company's growth.
Experience at Counsyl
Elantha Barry's experience also includes multiple roles at Counsyl, where she worked from 2011 to 2016. She started as a Billing and Support Operations professional and was later promoted to Operations and Support Lead. Her final role at Counsyl was Operations Development Manager, where she stayed for three years. All these positions were based in the San Francisco Bay Area.
Early Career
Early in her career, Elantha Barry worked as a Case Manager at Greater Springfield Senior Services from 2010 to 2011 in the Springfield, Massachusetts Area. This role involved managing client cases and providing support services to senior individuals.
Education and Academic Background
Elantha Barry obtained a Bachelor of Science (BS) degree from Northeastern University, where she studied Psychology with a minor in Business Administration. Additionally, she studied abroad at Universidad de Castilla-La Mancha. These academic experiences have provided her with a solid foundation in both psychology and business disciplines.