Elizabeth Cattell
About Elizabeth Cattell
Elizabeth Cattell is a Senior Customer Success Associate at Guideline with a background in customer success, marketing, and promotional roles. She holds a Bachelor of Arts degree in Psychology and French from Butler University.
Current Role at Guideline
Elizabeth Cattell currently serves as a Senior Customer Success Associate at Guideline. She has been with the company in this role since 2021, bringing value to the organization by leveraging her extensive experience in customer engagement and success. Elizabeth is responsible for ensuring clients achieve their desired outcomes by effectively using Guideline's products and services. Her role involves in-depth client interactions, troubleshooting issues, and providing guidance to optimize user experience. This position allows her to utilize skills honed over several years in customer-focused roles.
Previous Experience at Guideline
Prior to her current role, Elizabeth Cattell worked at Guideline as a Customer Success Associate from 2019 to 2021. During her tenure, she refined her expertise in customer relations by assisting clients with their queries and guiding them through product utilization. Based in the Portland, Maine, area, Elizabeth contributed significantly to enhancing customer satisfaction and retention rates. This role was foundational in preparing her for her current senior position by providing her with essential skills and experience.
Experience at Red Bull
Elizabeth Cattell gained noteworthy experience working as a Wings Team Member at Red Bull from 2016 to 2017 in Indianapolis, Indiana. In this role, she was involved in promotional activities and brand representation. Her responsibilities included engaging with potential customers, distributing product samples, and creating brand awareness. This experience enhanced her skills in marketing and customer interaction, which have been essential in her subsequent roles.
Education Background
Elizabeth Cattell attended Butler University, where she pursued a double major in Psychology and French, along with a minor in International Studies. She graduated with a Bachelor of Arts degree in 2019. Her diverse academic background provided her with a strong foundation in understanding human behavior, cultural competencies, and international perspectives. These skills have been instrumental in her professional success, particularly in roles involving customer engagement and communication.