Katie H.
About Katie H.
Katie H. is the Product Operations Team Lead at Guideline, known for her expertise in resolving customer issues and achieving business objectives.
Product Operations Team Lead at Guideline
Katie H. currently serves as the Product Operations Team Lead at Guideline, a position she has held since 2021. Based in Austin, Texas, she leverages her extensive experience to oversee operational workflows and ensure product-related processes run smoothly. Her role includes collaborating with various stakeholders to address and resolve any operational challenges efficiently.
Previous Role as Product Operations Associate at Guideline
Before her current leadership position, Katie H. worked as a Product Operations Associate at Guideline from 2019 to 2021. During her tenure, she contributed significantly to operational improvements, demonstrating a keen ability to resolve customer issues and make informed recommendations. Her efforts laid a strong foundation for her transition into a team lead role.
Senior Consultant at Ankura
Katie H. began her professional journey as a Senior Consultant at Ankura, where she worked from 2016 to 2019 in the Washington D.C. Metro Area. In this role, she honed her consulting skills, focusing on delivering high-quality solutions in a fast-paced environment. Her experience at Ankura was pivotal in developing her ability to achieve business objectives and manage stakeholder relationships effectively.
Educational Background in Bachelor of Arts from Hood College
Katie H. obtained her Bachelor of Arts (BA) degree from Hood College, where she studied from 2012 to 2015. The academic foundation provided by her BA program has played a crucial role in shaping her analytical and problem-solving skills, which have been essential throughout her career.
Expertise in Resolving Customer Issues
Katie H. is known for her proven track record in resolving customer issues efficiently. She excels in making informed recommendations that benefit all involved parties, often under minimal supervision. Her ability to maintain quality standards in fast-paced, time-sensitive environments has been a consistent hallmark of her professional career.