Kyla Renta
About Kyla Renta
Kyla Renta is the Director of Onboarding & Offboarding at Guideline, where she has played a key role in enhancing client satisfaction and operational efficiency since 2016.
Company
Kyla Renta is currently working at Guideline, a company based in Austin, Texas, and San Mateo, Burlingame, California, United States. Guideline specializes in providing retirement plan solutions. Kyla has held multiple roles at the company, contributing significantly to its onboarding and offboarding processes.
Title
Kyla Renta holds the title of Director Of Onboarding & Offboarding at Guideline. She has been instrumental in this role since 2022, focusing on improving client satisfaction and operational efficiency. Prior to this, she served as Senior Onboarding Manager (2020), Onboarding Manager (2018), Lead Onboarding Specialist (2017), and Onboarding Specialist (2016).
Professional Background
Kyla Renta has extensive experience across various roles in customer success and project management. She served as a Customer Success Manager at OpenGov Inc. in 2016 and held the role of Customer Experience Strategist at Oracle from 2013 to 2016. Her early career included volunteer work as a Critical Care Extender at St. John's Hospital and a Sales Associate position at BCBG Max Azria.
Education and Expertise
Kyla Renta attained a Bachelor's degree in Physical and Biological Anthropology with a minor in Global Studies from UC Santa Barbara, where she studied from 2009 to 2013. She also studied at Charles University in 2011. Kyla’s academic background provides a unique foundation that supports her roles in client management and operational leadership.
Contributions at Guideline
At Guideline, Kyla Renta has been instrumental in enhancing the onboarding and offboarding processes. She has developed training programs for new hires, ensuring effective client support. Kyla advocates for diversity and inclusion within the workplace, actively participating in related initiatives. Her project management skills are key in leading cross-functional teams, and she regularly collaborates with product development teams to refine Guideline's offerings.