Lilly Nguyen
About Lilly Nguyen
Lilly Nguyen is a Client Relationship Manager at Guideline with a background in customer success and operations, holding a B.A. in Psychology from San Francisco State University.
Title and Current Role
Lilly Nguyen is currently serving as the Client Relationship Manager at Guideline, a role she has occupied since 2021.
Previous Work Experience
Lilly Nguyen has a rich history of work experience spanning multiple roles and companies. Before becoming a Client Relationship Manager, she worked as a Senior Customer Success Associate at Guideline for 9 months from 2020 to 2021 and as a Customer Success Associate from 2018 to 2020 in San Mateo, California. Prior to Guideline, she was a Client Services Representative at PRO Unlimited, serving at Equinix in Redwood City, California, for 2 months in 2018. Her earlier roles include Community Operations Specialist at Facebook via RTA from 2016 to 2018, Applicant Support Representative at Checkr, Inc. via Premier for 2 months in 2016, and Operations Specialist at OhmConnect from 2015 to 2018 in the San Francisco Bay Area.
Education Background
Lilly Nguyen studied Psychology at San Francisco State University, earning a Bachelor of Arts (B.A.) between 2013 and 2015. Prior to that, she attained an Associate of Arts (A.A.) in Psychology from Orange Coast College, where she studied from 2009 to 2013.
Skills and Interests
Lilly Nguyen is deeply passionate about mentoring others for personal and professional growth. She enjoys building relationships and thrives in environments requiring cross-functional collaboration. An avid traveler, she values adaptability and flexibility, traits she incorporates into her professional life. Additionally, she focuses on customer experience and engagement trends to make optimized decisions and has a keen interest in understanding customer behavior to positively impact their lives.