Madi Baker
About Madi Baker
Madi Baker is a Participant Support Specialist at Guideline, with a background in customer success and diversity facilitation.
Professional Experience at Guideline
Madi Baker currently works as a Participant Support Specialist at Guideline. Since 2022, Madi has been handling an average of 340 customer cases per month, demonstrating strong multitasking and organizational skills. This role involves collaboration with legal, product, and operations teams to ensure client privacy and the timely completion of requests. Madi actively contributes to operations and fulfillment by ensuring that client requests are accurately input and completed from start to finish.
Customer Success Associate at Uqora
At Uqora, Madi Baker served as a Customer Success Associate from 2021 to 2022 in San Diego, California. In this role, Madi was responsible for enhancing the customer experience and delivering effective solutions to customer inquiries. This position helped build a solid foundation in customer service and support.
Roles at California Polytechnic State University
Madi Baker held multiple positions at California Polytechnic State University-San Luis Obispo from 2020 to 2022. These roles included Diversity and Inclusion Facilitator, Teaching Assistant, Research Assistant, and Customer Success Operations Lead. Each position contributed to Madi's diverse skillset, including promoting diversity and inclusion, assisting in teaching activities, conducting research, and leading customer success operations.
Educational Background
Madi Baker studied Psychology at California Polytechnic State University-San Luis Obispo and earned a Bachelor's degree from 2017 to 2021. This educational background provided a strong foundation in understanding human behavior and interpersonal dynamics, which has been beneficial in various professional roles including customer service, research, and operations.
Early Work Experience
Before transitioning to more specialized roles, Madi Baker gained experience as a Campus Attendant at University Laundry from 2019 to 2020. This position involved responsibilities that supported campus life and provided valuable early work experience in customer service and operational roles.