Nicholas Pilner
About Nicholas Pilner
Nicholas Pilner is an Account Coordinator at Guideline with a background in customer support and marketing.
Professional Experience at Guideline
Nicholas Pilner has been serving as an Account Coordinator at Guideline since 2021. In this role, he handles more than 350 inbound customer support interactions monthly through various communication channels. He is responsible for addressing queries and resolving issues efficiently, achieving an average resolution time of less than 24 hours for support tickets. Additionally, Nicholas conducts payroll training sessions to enhance client support on technical payment issues.
Previous Role at GoSite
In 2021, Nicholas Pilner worked as a Customer Support Associate at GoSite for 7 months. During his tenure, he developed expertise in the GoSite product, enabling him to provide immediate walkthroughs and product re-introductions to customers. He initiated and curated product feature requests based on customer discussions to help improve the product. Nicholas effectively addressed customer concerns, ensuring a high level of satisfaction.
Experience at PatientPop Inc.
From 2019 to 2020, Nicholas Pilner was an Implementation Specialist at PatientPop Inc., based in Santa Monica, California. In this role, he was instrumental in guiding clients through the implementation process, ensuring seamless integration of the company’s solutions into their practices. His expertise contributed to efficient onboarding and high client satisfaction.
Marketing Internship at Deco Lighting
Nicholas Pilner undertook a marketing internship at Deco Lighting in 2016 for a period of 3 months. During his internship, he gained valuable insights into marketing strategies and campaigns. His experience at Deco Lighting laid the foundation for his future roles in customer support and account management.
Education in Business Administration
Nicholas Pilner studied at California State University, Northridge, where he achieved a Bachelor of Science (BS) in Business Administration with an emphasis in Marketing. His extensive education spanned 48 years, concluding in 2018. His academic background equipped him with a solid foundation in business and marketing principles, which he has effectively applied in his professional career.