Shivani Saran
About Shivani Saran
Shivani Saran is an Engineering Manager at Guideline, specializing in Tier-3 Support, with a diverse background in support engineering and communication roles.
Company
Shivani Saran is currently working at Guideline, a company known for offering retirement plan solutions. She has held multiple roles within the company, contributing significantly to its support engineering functions.
Title
She is currently serving as an Engineering Manager for Tier 3 Support at Guideline. In this capacity, Shivani oversees advanced support engineering teams, focusing on high-complexity issues and ensuring customer satisfaction.
Career Background
Shivani Saran began her career as an Instructor at Mightyfist TaeKwon-Do. She later held several support engineering roles, including Developer Support Engineer at TokBox and Ruby Support Engineer at Apple. Shivani has extensive experience, with a history of positions that include Staff Support Engineer and Senior Support Engineer Team Lead at Guideline. She also has experience in marketing communication and account coordination.
Education and Expertise
Shivani studied Communication and Media Studies at the University of California, Santa Barbara, earning a Bachelor of Arts degree. She also attended De Anza College, where she focused on General Communication. Additionally, Shivani completed a Web Development program at Coding Dojo.
Professional Experience
Shivani has a well-rounded background, including roles in different capacities at multiple organizations. She has worked at AppPerfect, Crawford Group, and GSACC in various roles ranging from Web Traffic Analyst to Vice President. Her comprehensive experience spans engineering support, account coordination, and developer support.