Michael Pedroza
About Michael Pedroza
Michael Pedroza is a Technical & Training Support Specialist at Gunderson Dettmer, where he has worked since 2011. He has previous experience in IT support and training roles at various companies, including Haemonetics and K&L Gates.
Work at Gunderson Dettmer
Michael Pedroza has been employed at Gunderson Dettmer since 2011, serving as a Technical & Training Support Specialist. In this role, he provides technical assistance and training to staff, ensuring that they are equipped with the necessary skills and knowledge to utilize various systems effectively. His tenure at Gunderson Dettmer spans over 13 years, reflecting his commitment to the organization and its operational needs.
Previous Experience in IT Support
Before joining Gunderson Dettmer, Michael Pedroza worked at Haemonetics from 2006 to 2010 as IT Support. His responsibilities included troubleshooting technical issues and providing support to users. This role allowed him to develop a strong foundation in IT support and customer service, which he later applied in subsequent positions.
Help Desk and System Training at K&L Gates
Michael Pedroza began his career in IT at K&L Gates, where he worked from 2003 to 2006 as a Help Desk and System Trainer. In this position, he was responsible for assisting users with technical issues and conducting training sessions to enhance their understanding of various systems. This experience contributed to his expertise in user support and training.
Role at AMAG Pharmaceuticals
Michael Pedroza briefly worked at AMAG Pharmaceuticals from 2010 to 2011 as a Help Desk professional. His role involved providing technical support to staff in Randolph, MA, for a period of nine months. This position further solidified his skills in IT support and user assistance prior to his long-term commitment at Gunderson Dettmer.