Tien Nguyen
About Tien Nguyen
Tien Nguyen serves as the Endpoints Systems Manager at Gunderson Dettmer, where he oversees the design and deployment of Windows 11 and Microsoft 365 Apps. With a strong background in IT support and systems administration, he has held various roles within the firm and has a focus on enhancing email security and cross-platform compatibility.
Current Role as Endpoints Systems Manager
Tien Nguyen currently serves as the Endpoints Systems Manager at Gunderson Dettmer, a position held since 2023. In this role, Nguyen oversees the design and deployment of Windows 11 and Microsoft 365 Apps, ensuring that the firm's technology infrastructure remains up-to-date and efficient. He leads firm-wide projects and addresses emerging IT issues, providing strategic leadership and direction to enhance operational effectiveness.
Previous Experience at Gunderson Dettmer
Nguyen has extensive experience at Gunderson Dettmer, having held multiple roles since 2007. He served as a Technical Support Specialist from 2007 to 2012, followed by positions as IT Systems Support from 2012 to 2013, IT Service Desk Manager from 2014 to 2015, and Senior Systems Administrator from 2021 to 2023. His tenure included responsibilities such as managing email security through Mimecast and bridging communication between the Service Desk and Tier 2/3 support teams.
Experience at Bishop, Barry, Howe, Haney & Ryder
Before joining Gunderson Dettmer, Tien Nguyen worked at Bishop, Barry, Howe, Haney & Ryder from 2002 to 2007 as Helpdesk/Facilities. This five-year experience in Emeryville, CA, provided him with foundational skills in technical support and facilities management, contributing to his expertise in IT operations.
Educational Background in Networking Systems Administration
Tien Nguyen studied Networking Systems Administration at Silicon Valley College, where he earned an Associate of Arts and Sciences (AAS) degree from 1999 to 2000. This educational background laid the groundwork for his career in IT, equipping him with essential knowledge and skills in network management and systems administration.
Technical Skills and Specializations
Nguyen specializes in application packaging and deployment, particularly for legal applications such as Aderant, Bighand, iManage, and Litera. He excels in Mimecast administration, enhancing email security and management. Additionally, he manages JAMF and Macbook administration, ensuring cross-platform compatibility and support. His expertise includes automating software deployment and tracking assets using Kace Systems Management and Deployment Appliances.