Ankit Chaddha
About Ankit Chaddha
Ankit Chaddha is a Senior Manager at Gupshup in Delhi, India, where he has worked since 2023. He specializes in software operations, automation solutions, and enhancing customer processes.
Work at Gupshup
Ankit Chaddha has been employed at Gupshup as a Senior Manager since 2023. In this role, he operates in a hybrid work environment based in Delhi, India. His responsibilities include ensuring the successful operation and troubleshooting of software and automated solutions. He also focuses on providing value additions to existing customer processes through his expertise in automation.
Previous Experience
Prior to his current role, Ankit worked at Gupshup as a Presales Manager from 2021 to 2023. In this position, he coordinated with development and quality control teams to implement solutions. He has also held the position of Presales Analyst at Yellow Messenger from 2020 to 2021, where he contributed to presales activities. Additionally, he worked at Mas Callnet India Private Limited as a Solution Expert and Head of Quality from 2018 to 2020.
Education and Expertise
Ankit Chaddha studied Computer Engineering and earned a Bachelor of Technology (BTech) degree from Motivational Pathway. His educational background supports his expertise in converting customer pain points into automated processes. He has developed skills in creating process documents for internal departments and clients.
Skills in Automation and Process Improvement
Ankit has a strong focus on automation and process improvement. He works closely with clients to understand their requirements and automate their processes accordingly. His role involves defining process flows for automation systems, which enhances operational efficiency and addresses customer needs effectively.