Anurag Mishra
About Anurag Mishra
Anurag Mishra serves as the Head of Product Operations at Gupshup, where he leads a team dedicated to customer-centric solutions. He has played a significant role in transforming Gupshup into a leading cloud messaging platform since joining in 2020.
Work at Gupshup
Anurag Mishra has served as the Head of Product Operations at Gupshup since 2020. In this role, he leads a team dedicated to developing customer-centric solutions. His focus is on effectively addressing complex customer queries within a specified timeframe. Under his leadership, Gupshup has transformed into a prominent cloud messaging platform, handling over 4.5 billion mobile interactions each month. Anurag's efforts have been pivotal in enhancing the overall service quality and operational efficiency of the organization.
Education and Expertise
Anurag Mishra earned his Bachelor's degree in Information Technology from Savitribai Phule Pune University, where he studied from 2006 to 2010. His educational background has equipped him with the technical knowledge and skills necessary for his roles in product operations and technology solutions. This foundation supports his expertise in managing product operations and customer service initiatives in the tech industry.
Background
Before joining Gupshup, Anurag Mishra worked at Webaroo as a Senior Manager in Technical Solutions from 2011 to 2020. During his nine years at Webaroo, he developed a strong understanding of technology solutions and customer relationship management. His experience in this role contributed to his ability to manage external relationships and ensure high-quality service delivery.
Achievements
Anurag Mishra has played a significant role in positioning Gupshup as a leader in the cloud messaging sector. His leadership in product operations has been instrumental in managing customer interactions and enhancing service quality. He has also been key in fostering relationships with external entities, ensuring that Gupshup maintains a high standard of service and support.