Ashu Tripathi
About Ashu Tripathi
Ashu Tripathi is an Associate Software Engineer at Gupshup, where he focuses on client onboarding and product training. He has a background in Information Technology and has previously worked as a Project Coordinator at HurixDigital.
Work at Gupshup
Currently, Ashu Tripathi serves as an Associate Software Engineer at Gupshup, a role he has held since 2023. Based in Mumbai, Maharashtra, India, he focuses on improving customer satisfaction through active engagement and feedback collection. His responsibilities include client onboarding and delivering comprehensive product training, ensuring that clients are well-equipped to utilize the products effectively.
Previous Experience at HurixDigital
Before joining Gupshup, Ashu Tripathi worked at HurixDigital as a Project Coordinator from 2021 to 2023. In this position, he contributed to project management and client interactions, enhancing customer experiences through effective communication and collaboration. His role involved addressing client concerns and implementing strategies to improve service delivery.
Experience at Lumina Datamatics Limited
Ashu Tripathi's career includes a position at Lumina Datamatics Limited, where he worked as an Associate for six months in 2021. This role provided him with foundational experience in the industry, contributing to his development in customer service and project coordination.
Education and Expertise
Ashu Tripathi earned a Bachelor's degree in Information Technology from Thakur College of Science & Commerce, completing his studies from 2017 to 2020. His educational background has equipped him with the technical knowledge necessary for his roles in software engineering and project coordination. He specializes in enhancing customer experience through data-driven insights and strategies.
Skills and Specializations
Ashu Tripathi possesses strong communication skills, which enable him to navigate complex issues effectively. He is skilled in upselling and cross-functional collaboration, focusing on improving customer experiences. His expertise in client onboarding and product training further supports his commitment to customer satisfaction.