Chandrashekhar Goyal
About Chandrashekhar Goyal
Chandrashekhar Goyal is the Associate Director of Business Development at Gupshup, specializing in conversational AI solutions and customer experience enhancement. He has a diverse background in various roles across multiple companies, including Tata Communications and Accenture, and possesses extensive knowledge in sales strategies and cyber security domains.
Work at Gupshup
Chandrashekhar Goyal serves as the Associate Director of Business Development at Gupshup, a position he has held since 2023. Based in Mumbai, Maharashtra, India, he focuses on emerging market trends related to conversational AI solutions. His role involves developing sales strategies tailored to the conversational AI market, enhancing customer experience through AI-driven solutions.
Previous Experience
Chandrashekhar Goyal has a diverse professional background. He began his career at Tikona Infinet Ltd. as a Service Delivery Lead in 2010. He then worked at Reliance Communications in various roles, including Customer Service Account Manager and Service Assurance Manager, from 2006 to 2013. Following this, he joined Accenture as a Vendor Performance Manager from 2013 to 2015. He later worked at Tata Communications as a Senior Manager in Customer Success from 2015 to 2022, and at ColorTokens Inc. as Principal Client Success from 2022 to 2023.
Education and Expertise
Chandrashekhar Goyal holds a Bachelor of Engineering (B.Eng.) degree in Electrical, Electronics, and Communications Engineering. He studied at Rajiv Gandhi Prodyogiki Vishwavidyalaya from 2001 to 2005. His educational background is complemented by extensive expertise in emerging market trends, particularly in conversational AI solutions and cyber security domains, including IAM, MFA, EDR, XDR, SOC, SEIM, ZTNA, and micro-segmentation.
Industry Experience
Chandrashekhar Goyal has accumulated significant experience across various sectors, including wholesale, enterprise, and government. This broad perspective allows him to understand and address diverse industry needs. His focus on improving customer experience through AI-driven solutions has been a consistent theme throughout his career.