Eduardo De França Höfelmann
About Eduardo De França Höfelmann
Eduardo De França Höfelmann is a Project Manager currently employed at Gupshup in São Paulo, Brazil. He has a background in technology and customer experience, having held various roles at ZENVIA and Mercos, and he has pursued studies in computer science and customer experience.
Current Role at Gupshup
Eduardo De França Höfelmann currently serves as a Project Manager at Gupshup, a position he has held since 2023. He is based in São Paulo, Brazil. In this role, he is responsible for overseeing various projects, ensuring they align with company objectives and client needs.
Previous Experience at ZENVIA
Eduardo worked at ZENVIA in two capacities. He was the SMS, RCS, Voice, and WhatsApp Activation Tech Lead for a period of four months in 2023. Prior to that, he served as a CX Activation Analyst from 2021 to 2023 for two years. His roles involved managing customer experience initiatives and leading activation projects.
Educational Background
Eduardo studied Ciência da Computação at Universidade do Estado de Santa Catarina, where he achieved a Bacharelado degree. He is also pursuing further education at FGV - Fundação Getulio Vargas, focusing on Experiência do Cliente, and has been enrolled since 2022. Additionally, he completed an Executive Extension Course in Leadership of High Performance Teams at ESPM Escola Superior de Propaganda e Marketing in 2023.
Experience at Mercos
Before his tenure at ZENVIA, Eduardo worked at Mercos as a CS Operations professional from 2019 to 2020. His role was based in Joinville, Santa Catarina, Brazil, where he contributed to customer service operations.