Erickson Lourenço
About Erickson Lourenço
Erickson Lourenço is an Assistant Manager in Inside Sales at Gupshup, with over five years of experience in customer relationship management. He has a background in finance and business administration, having previously worked at Banco Santander and Sinch, and specializes in CPaaS and conversational AI.
Work at Gupshup
Erickson Lourenço serves as the Assistant Manager – Inside Sales at Gupshup, a role he has held since 2021. He operates from São Paulo, Brasil, contributing to the company's focus on enhancing customer engagement through innovative communication solutions. His responsibilities include managing sales strategies and fostering customer relationships, leveraging his extensive background in sales and customer experience.
Previous Experience at Banco Santander
Prior to his current role, Erickson worked at Banco Santander as Gerente de negócios from 2014 to 2020. During his six years at the bank in São Paulo, Brasil, he developed skills in business management and customer relationship strategies, which laid the foundation for his subsequent roles in sales and customer service.
Experience at Sinch
Erickson also held a position at Sinch as Inside Sales from 2020 to 2021. His tenure lasted for 10 months, during which he focused on sales initiatives related to communication technologies. This experience further solidified his expertise in the field of customer engagement and sales.
Education and Expertise
Erickson holds a Bachelor's degree in Administração e Negócios from Centro Universitário Ítalo Brasileiro. He also completed a Postgraduate Degree in Finanças at FIA Business School. His educational background complements his expertise in CPaaS (Communications Platform as a Service), WhatsApp integrations, conversational AI, and customer experience solutions.
Customer Relationship Management Experience
With over five years of experience in customer relationship management, Erickson has developed a strong understanding of customer needs and preferences. His experience spans various roles in sales and customer service, enabling him to effectively manage client relationships and drive business growth.