Hafiz Zakaria
About Hafiz Zakaria
Hafiz Zakaria is a Business Development Manager with extensive experience in project management within the fintech and telecommunications sectors. He currently works at Gupshup in California and has held various roles in business development and customer relationship management across multiple companies in Malaysia and the United States.
Current Role at Gupshup
Hafiz Zakaria serves as the Business Development Manager at Gupshup, a position he has held since 2021. In this role, he focuses on enhancing customer engagement through the integration of WhatsApp's Business API. His responsibilities include developing conversational experiences across various messaging channels using Gupshup's platform. Zakaria's expertise in leveraging AI and chatbot technologies contributes to the company's business development initiatives.
Previous Experience in Business Development
Before joining Gupshup, Hafiz Zakaria held several positions in business development across various companies. He worked at ACL Mobile Limited as a Senior Business Development Manager from 2020 to 2021. Prior to that, he served as Chief Business Development at Prabhu Money Transfer from 2015 to 2016. His experience also includes a role as Business Development Manager at Tranglo in 2017 and Business Development at UAE Exchange from 2014 to 2015.
Background in Financial Services
Hafiz Zakaria has a solid background in financial services, having worked at Citi in Credit Risk Management from 2008 to 2013. His experience in this sector complements his business development roles, providing him with insights into risk assessment and management. Additionally, he has worked in customer relationship management at Astro and Celcom Axiata Berhad, further enhancing his understanding of client engagement and service delivery.
Education and Qualifications
Hafiz Zakaria has pursued various educational qualifications throughout his career. He studied at Stamford College, where he achieved a degree in Computer Science from 1994 to 1999. He later attended Open University Malaysia, earning a Bachelor of Business Administration (BBA) from 2019 to 2021. Additionally, he completed training at Accordia Training & Development, focusing on business-related studies.
Expertise in Project Management
Hafiz Zakaria possesses a strong background in project management, particularly within the fintech and telecommunications sectors. His experience in these industries has equipped him with the skills necessary to manage complex projects effectively. This expertise is evident in his roles where he has integrated advanced technologies to improve customer engagement and streamline business processes.