Kauntal Patel
About Kauntal Patel
Kauntal Patel is a Lead Software Engineer with extensive experience in software development and partner support. He has worked at Gupshup since 2020, progressing from Software Engineer to Lead Software Engineer, and holds a Bachelor of Science in Information Technology and a Master of Computer Applications.
Current Role as Lead Software Engineer
Currently, Kauntal Patel holds the position of Lead Software Engineer at Gupshup, a role he has occupied since 2023. In this capacity, he leads a team of support engineers dedicated to providing assistance for the WhatsApp Business API. His responsibilities include overseeing the onboarding process for new partners, ensuring their efficient integration onto the platform. He also develops metrics to track and improve partner support and onboarding performance.
Previous Experience at Gupshup
Kauntal Patel has a history of working at Gupshup, where he served as a Software Engineer from 2020 to 2022 and as a Senior Software Engineer from 2022 to 2023. During his tenure, he created and maintained documentation and training materials to support partner onboarding and ongoing support efforts. His work contributed to enhancing the overall partner experience on the platform.
Educational Background
Kauntal Patel studied at N.B. Mehta Science College, affiliated with the University of Mumbai, where he earned a Bachelor of Science (B.Sc.) in Information Technology from 2010 to 2013. He furthered his education at NDMVP's KBT COE under Pune University, obtaining a Master of Computer Applications (MCA) from 2014 to 2015. His academic background provides a strong foundation for his technical expertise in software engineering.
Early Career Experience
Before joining Gupshup, Kauntal Patel worked at Teamchat by Webaroo Inc. as an Associate Software Engineer from 2015 to 2016. He also completed an internship as a Software Engineer Intern at UMS Tech Labs from 2014 to 2015. These early roles contributed to his development as a software engineer and provided him with practical experience in the field.
Expertise in WhatsApp Business API
Kauntal Patel serves as a subject matter expert on the WhatsApp Business API. In this role, he provides technical guidance to both internal teams and partners, leveraging his extensive knowledge to facilitate effective use of the API. His expertise is integral to the support provided to partners utilizing the platform.