Ketan Patel
About Ketan Patel
Ketan Patel serves as the Senior Director of Customer Engineering at Gupshup, where he leads the Customer Engineering department and has over 13 years of experience in solution engineering. He focuses on aligning solutions with customer needs and market trends while fostering high-performing teams.
Current Role at Gupshup
Ketan Patel serves as the Senior Director of Customer Engineering at Gupshup, a position he has held since 2023. In this role, he leads the Customer Engineering department, focusing on strategic direction and operational excellence. His responsibilities include collaborating with cross-functional stakeholders to align solutions with customer needs and market trends. Patel's leadership aims to enhance the overall effectiveness of the department and drive innovation.
Previous Experience at Gupshup
Ketan Patel has accumulated over 13 years of experience at Gupshup, holding various positions that contributed to his expertise in solution engineering. He began as a Technical Solutions Engineer from 2010 to 2011, then progressed to Senior Technical Solutions Engineer from 2011 to 2013. He later served as Lead Solutions Development Engineer from 2013 to 2018, followed by Principal Solutions Development Engineer from 2018 to 2022. Most recently, he was the Director of Solutions Engineering for a period of 9 months in 2022 to 2023.
Education and Expertise
Ketan Patel holds a Bachelor of Engineering (BE) in Information Technology from K. J. Somaiya Institute of Technology, where he studied from 2005 to 2008. He also earned a Diploma in Computer Science Engineering from Shri Bhagubhai Mafatlal Polytechnic, completing his studies there from 2002 to 2005. His educational background supports his deep understanding of CPaaS and CX technologies, which he leverages in his current role.
Leadership and Team Development
Patel is passionate about building and mentoring high-performing teams. He emphasizes the importance of team development to help individuals achieve their full potential. His leadership style focuses on fostering an environment that encourages innovation and collaboration, which he believes is essential for driving positive change in the industry.
Innovation and Business Value
Ketan Patel advocates for leveraging innovation to create sustainable business value. He is committed to designing and implementing scalable and robust architectures using emerging channels and best practices. His approach aims to align technological advancements with market demands, ensuring that solutions not only meet current needs but also anticipate future trends.