Mridul K.
About Mridul K.
Mridul K. is a Senior Manager in Presales at Gupshup, where he leads Conversational AI Solutions across various industries. He has extensive experience in customer engagements for SaaS-based solutions, particularly in Middleware, BPM, and SAP Basis.
Current Role at Gupshup
Mridul K. currently holds the position of Senior Manager - Presales at Gupshup, a role he has occupied since 2023. In this capacity, he leads Conversational AI Solutions, targeting industries such as BFSI, Fintech, Pharma, Distribution, and E-commerce across the AMEA region. His responsibilities include managing customer engagements and driving the adoption of SaaS-based solutions.
Previous Experience at Gupshup
Prior to his current role, Mridul K. served as Presales Manager at Gupshup from 2021 to 2023. During this two-year tenure, he focused on customer engagements and contributed to the development of solutions tailored to client needs. His experience at Gupshup has been pivotal in shaping his expertise in the presales domain.
Professional Background
Mridul K. has a diverse professional background with experience in various roles across multiple organizations. He worked at Bizongo as a Product Consultant from 2018 to 2019 and at Reliance Retail as Manager - BPM for six months in 2021. His earlier roles include positions at Accenture as an Application Development Associate and Analyst, as well as a Solution Design role at GEP Worldwide from 2020 to 2021.
Educational Qualifications
Mridul K. completed his Bachelor of Technology (B.Tech.) in Computer Science at SVKM's Narsee Monjee Institute of Management Studies (NMIMS) from 2011 to 2015. He also attended Lawrence and Mayo Public School, where he studied Physical Sciences and completed his high school education from 2009 to 2011.
Technical Skills and Expertise
Mridul K. possesses extensive expertise in leading customer engagements for SaaS-based solutions, particularly in Middleware, BPM, and SAP Basis. He has transitioned to presales for packaging and expanded his knowledge to encompass the entire Procure-to-Pay process. His experience also includes working briefly with BPM solutions for Supply Chain, Logistics, and Warehouse Management.