Nadeem Khan
About Nadeem Khan
Nadeem Khan is the Associate Director of Customer Success at Gupshup, where he has worked since 2021. He has extensive experience in customer success and sales, having held positions at companies such as HCL Technologies, IBM, and Whatfix.
Current Role at Gupshup
Nadeem Khan serves as the Associate Director of Customer Success at Gupshup, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include developing customer engagement strategies and leading a team to support clients effectively. Gupshup is known for its messaging platform that enables businesses to communicate with their customers through various channels.
Previous Experience at HCL Technologies
Before joining Gupshup, Nadeem Khan worked at HCL Technologies as a Manager in India Sales from 2012 to 2017. During his five years in this role, he was responsible for driving sales initiatives and managing client relationships in the Bengaluru area. His experience at HCL Technologies contributed to his understanding of customer needs and sales strategies.
Career at IBM
Nadeem Khan began his career as a Software Engineer at IBM, where he worked from 2007 to 2010. His role involved developing software solutions and collaborating with teams to enhance product functionality. This experience provided him with a strong technical foundation that he later applied in customer success roles.
Educational Background
Nadeem Khan completed his Bachelor of Technology in Computer Science at the National Institute of Technology Calicut from 2003 to 2007. He furthered his education by obtaining a postgraduate degree in Finance, Marketing, and Trade from the Indian Institute of Foreign Trade, where he studied from 2010 to 2012. His educational background equips him with a blend of technical and business skills.
Experience in Customer Success Management
Nadeem Khan has extensive experience in customer success management, having held positions at Qubole and Whatfix. He worked as a Customer Success Manager at Qubole for one year from 2020 to 2021, where he focused on client satisfaction and product utilization. Prior to that, he served as a Senior Manager of Customer Success at Whatfix from 2019 to 2020, where he led initiatives to improve customer engagement and support.