Nathan Dos Santos
About Nathan Dos Santos
Nathan Dos Santos is a Customer Success Manager at Gupshup, where he manages relationships with major companies and leverages engagement platforms to enhance customer experience. He has a diverse background in marketing, account management, and technical roles, with previous experience at Meta, Lew'Lara bwa, and other firms.
Current Role at Gupshup
Nathan Dos Santos serves as a Customer Success Manager at Gupshup, a position he has held since 2023. In this role, he manages client relationships with major companies, including Santander, C6 Bank, and Grupo Pão de Açúcar. His responsibilities involve leveraging conversational engagement platforms to enhance customer experience and drive revenue growth. His expertise in this area contributes to the overall success of Gupshup's client engagement strategies.
Previous Experience at Meta
Prior to his current role, Nathan worked at Meta as a Client Solutions Manager for nine months in 2023. His experience at Meta provided him with insights into client solutions and business strategies, further enhancing his skills in managing customer relationships and solutions delivery.
Educational Background
Nathan Dos Santos studied at Centro Universitário Senac, where he earned an Associate's degree in Marketing from 2011 to 2013. He then pursued a Master of Business Administration (MBA) in Gestão de Mercados at ESPM Escola Superior de Propaganda e Marketing from 2013 to 2014. Currently, he is studying Sistemas de Informação at USP - Universidade de São Paulo, working towards a Bachelor's degree since 2008.
Professional Journey
Nathan has a diverse professional background with experience in various roles. He worked as an Executive Director and Founding Partner at Weesh from 2009 to 2014. He held the position of Account & Operations Director at Castwork from 2014 to 2019, and served as an Account Manager at AMPFY for five months in 2019. Additionally, he was an Account Director at Lew'Lara bwa from 2019 to 2023, contributing to significant projects during his tenure.
Achievements in the Industry
Nathan played a key role in Gupshup being recognized as Meta's Business Solutions Provider (BSP) Partner of the Year in 2023. His strong combination of entrepreneurial, technical, and business skills has been instrumental in fostering stakeholder relationships and enhancing the company's reputation in the industry.