Nikhil Sharma
About Nikhil Sharma
Nikhil Sharma is a Senior Manager with extensive experience in presales and customer interaction management, currently working at Gupshup in the United Arab Emirates. He has over 11 years of experience in the field and has held various positions at C-Zentrix, including Senior Manager Presales and Country Head Presales.
Work at Gupshup
Nikhil Sharma currently serves as Senior Manager at Gupshup, a position he has held since 2022. He is based in the United Arab Emirates. In this role, he is responsible for overseeing various aspects of the company's operations, particularly in the presales domain. His experience in customer interaction management and technical support contributes to his effectiveness in this position.
Previous Experience at C-Zentrix
Nikhil Sharma has extensive experience at C-Zentrix (Towards Vision Technologies Pvt. Ltd.), where he held multiple positions over several years. He began as a Support Trainee in 2012 and progressed to roles such as L1 Technical Support Engineer, Senior VoIP Engineer, and Assistant Manager of Cloud Support. He served as Manager - Presales from 2016 to 2019 and later as Senior Manager - Presales until 2021. His final role at C-Zentrix was as Country Head Presales for a brief period in 2021.
Current Role at Knowlarity
Nikhil Sharma has been working at Knowlarity - Cloud Communications as Senior Manager Presales since 2021. He is located in the United Arab Emirates. In this capacity, he leverages his extensive background in customer interaction management to provide strategic insights and solutions to clients, enhancing their communication capabilities.
Education and Expertise
Nikhil Sharma holds a Bachelor of Technology (B.Tech.) in Computer Science from MIT Bulandshahr, where he studied from 2009 to 2012. He also earned a Polytechnic Diploma in Computer Science from Rayat Polytechnic between 2005 and 2008. His education, combined with over 11 years of consulting experience in customer interaction management, has equipped him with a strong foundation in core telephony technologies.
Professional Activities and Interests
Outside of his professional commitments, Nikhil Sharma engages in various activities that reflect his personal interests. He enjoys photography, playing club cricket, and dancing. Additionally, he is involved in recruiting and mentoring teams, as well as tailoring promotional activities on social media, which showcases his commitment to professional development and community engagement.