Pawan Sharma
About Pawan Sharma
Pawan Sharma serves as the Director of Customer Success at Gupshup, where he leads a team focused on enhancing customer satisfaction and driving growth in IP messaging volume. With over 14 years of experience in customer success and business development across various industries, he has held several key positions in sales and management.
Current Role at Gupshup
Pawan Sharma serves as the Director of Customer Success at Gupshup, a position he has held since 2022. In this role, he is responsible for leading a team of customer success managers, solution architects, and conversation writers. His focus is on delivering end-to-end solutions to clients and managing relationships with channel partners. He drives month-on-month growth for IP messaging volume, demonstrating a commitment to enhancing customer satisfaction and loyalty.
Previous Experience at Gupshup
Prior to his current role, Pawan Sharma worked at Gupshup in various capacities. He was the Head of Sales from 2014 to 2021, where he played a key role in business development. He also served as Senior Corporate Sales Manager from 2013 to 2014 and briefly as Associate Director & Head of Retail Sales in 2021. His extensive tenure at Gupshup has provided him with a deep understanding of customer needs and market dynamics.
Experience at Sinch
Pawan Sharma worked at Sinch as the Head (GM) of Customer Success from 2021 to 2022. In this role, he was responsible for overseeing customer success initiatives and ensuring that clients received the support they needed to maximize their use of Sinch's services. His experience at Sinch contributed to his expertise in managing customer relationships and driving satisfaction.
Educational Background
Pawan Sharma has a diverse educational background. He studied at SVM Datia, achieving a Higher Secondary degree in Science from 1998 to 2002. He then pursued a B. Tech in Bio Technology at MITS Gwalior from 2004 to 2008. Following this, he completed a PGDM in Marketing and IT at the Balaji Institute of Telecom Management, Pune, from 2008 to 2010. He further enhanced his skills by completing the Accelerated General Management Programme at the Indian Institute of Management Ahmedabad from 2018 to 2019.
Professional Skills and Focus
With over 14 years of experience in customer success, new business development, and key account management, Pawan Sharma has worked across various industries, including e-commerce, retail, digital media, heavy engineering, and banking. He is passionate about creating engaging and personalized experiences for customers and is eager to learn new technologies and media solutions to improve customer satisfaction.