Roshan Agarwal
About Roshan Agarwal
Roshan Agarwal is a Manager of Customer Success with a strong background in customer retention and business development. He has worked in various roles across multiple companies, including Gupshup, Stones2Milestones, and Vodafone Idea Limited, and holds an MBA in Marketing.
Current Role at Gupshup
Roshan Agarwal serves as the Manager of Customer Success at Gupshup, a position he has held since 2023 in Bengaluru, Karnataka, India. In this role, he is responsible for overseeing customer success initiatives, ensuring customer satisfaction, and driving retention strategies. His extensive experience in managing call center operations contributes to his effectiveness in this position.
Previous Experience in Customer Success
Prior to his current role, Roshan Agarwal worked at several organizations in customer success positions. He was a Customer Success Manager at Stones2Milestones from 2020 to 2021 and served as Deputy Manager - Growth at Arzooo from 2021 to 2022. Additionally, he held the position of Manager, Customer Success at SOLUS.ai from 2022 to 2023. His roles have focused on enhancing customer relationships and reducing churn.
Education and Qualifications
Roshan Agarwal has a solid educational background in business and management. He earned a Bachelor of Business Administration (BBA) from Guru Gobind Singh Indraprastha University between 2009 and 2012. He also holds a Master of Business Administration (MBA) in Marketing from the International School of Business & Media, completed from 2013 to 2015. Earlier, he completed his Higher Secondary Certificate (H.S.C) at Ganga International School in New Delhi.
Background in Strategy Development
Roshan Agarwal has a strong background in strategy development and implementation for business development and operations. His expertise includes creating and analyzing dashboards and reports to enhance customer relationship management. He specializes in churn management, focusing on reducing customer turnover and increasing retention rates, which has contributed to his proven track record in revenue enhancement.
Career Progression and Roles
Roshan Agarwal's career includes diverse roles across various organizations. He worked at Vodafone Idea Limited as Assistant Manager in Customer Services Retention & Operations from 2015 to 2018, and at HSBC as a Relationship Manager in 2019. He also had a brief stint at CEAT Tyres Limited in 2014. His career reflects a consistent focus on customer success and operational management.