Rudolf Kits
About Rudolf Kits
Rudolf Kits is a Customer Success Manager at Gupshup, with extensive experience in client onboarding and support. He has held various engineering and managerial roles in telecommunications and technology companies, including Huawei Technologies and Infinera, and holds multiple degrees from the Moscow Institute of Physics and Technology.
Current Role at Gupshup
Currently, Rudolf Kits serves as a Customer Success Manager at Gupshup, a position he has held since 2021. In this role, he is responsible for client onboarding, integration support, and troubleshooting. He engages in client discovery and education to enhance customer success, ensuring that clients effectively utilize Gupshup's omnichannel CPaaS and Bot platforms. His work supports sales and marketing activities through platform demonstrations and feature discovery.
Previous Experience in Technology Sales
Rudolf Kits has a diverse background in technology sales and engineering. He worked at Huawei Technologies as a Product Technical Sales Manager from 2008 to 2010 in Moscow. Following this, he served as a Senior Systems Engineer at Infinera from 2011 to 2015. He also held positions at Dengage as a Global Pre-sales Manager from 2021 to 2022 and at Infobip as a Senior Enterprise Presales Engineer from 2019 to 2021. His experience includes supporting sales processes and managing client relationships.
Educational Background
Rudolf Kits studied at the Moscow Institute of Physics and Technology (MIPT), where he earned a Bachelor of Science (BSc) in General and Applied Physics from 2000 to 2004. He continued his education at MIPT, achieving a Master of Science (MSc) in Non-linear Effects in Fiber-Optic Networks from 2004 to 2006. Additionally, he completed an MBA in Hi-Tech Production Management from 2007 to 2009, further enhancing his expertise in business administration.
Technical Expertise and Skills
Rudolf Kits possesses extensive expertise in managing client success for omnichannel CPaaS and Bot platforms. His technical background includes roles as an Engineer at Mikromasch and IPG Photonics, where he developed foundational skills in engineering and technology. His experience in technical sales and presales engineering has equipped him with the ability to support clients effectively and contribute to the success of technology-driven solutions.