Shubham Kumar
About Shubham Kumar
Shubham Kumar is a Senior Manager in Presales Operations with over seven years of experience in sales and marketing across various industries. He has a strong background in customer relationship management and business development, having worked in multiple roles at Gupshup and other organizations.
Current Role at Gupshup
Shubham Kumar currently holds the position of Senior Manager - Presales Operations at Gupshup, where he has been employed since 2023. His role involves overseeing presales operations and ensuring alignment with client business objectives. Prior to this position, he served as Manager - Presales Operations at Gupshup from 2021 to 2023, where he contributed to the development and execution of strategies to enhance customer satisfaction.
Professional Experience
Shubham Kumar has over 7 years of experience in sales and marketing across various industries. He began his career at ICICI Bank as a Customer Relations Associate from 2012 to 2014. Following this, he worked at E MEDITEK (TPA) SERVICES LIMITED as an Executive - Audit & Investigation from 2014 to 2016. He then transitioned to Pinnacle Teleservices Pvt Ltd as a Senior Business Development Executive for 10 months in 2016-2017, before moving to Gupshup as a Senior Executive - Presales Operations from 2017 to 2019. He also held the position of Assistant Manager Marketing at GoMechanic.in from 2019 to 2021.
Educational Background
Shubham Kumar completed his Bachelor's degree at Vinoba Bhave University from 2008 to 2011. He furthered his education by obtaining an MBA in Marketing from The ICFAI University, Tripura, where he studied from 2019 to 2021. His academic background provides a strong foundation for his expertise in business development and lead generation.
Areas of Specialization
Shubham Kumar specializes in business development, lead generation, and business planning. He has developed expertise in customer relationship management and customer satisfaction, focusing on understanding client business objectives to enhance overall customer experiences. His collaborative work style and passion for connecting with innovative individuals contribute to his effectiveness in these areas.