Shubhang Heryani
About Shubhang Heryani
Shubhang Heryani is a Manager of Content Strategy and Operations at Gupshup, with a background in customer success and content marketing. He has over 4.5 years of experience and has previously held roles at Scatter, Pepper Content, and Mettl.
Current Role at Gupshup
Shubhang Heryani holds the position of Manager in Content Strategy and Operations at Gupshup. He has been with the company since 2022, contributing to the development and execution of content strategies. His role involves overseeing content operations and ensuring alignment with organizational goals. He is based in Mumbai, Maharashtra, India.
Previous Experience at Scatter
Shubhang Heryani worked at Scatter in various roles from 2018 to 2021. He began as a Content Delivery Specialist, then progressed to Senior Executive in Customer Success, and finally served as Assistant Manager in Customer Success for six months. His tenure at Scatter equipped him with skills in customer engagement and operational support.
Education and Expertise
Shubhang Heryani studied Telecommunications Engineering at Amity University, where he earned a Bachelor of Technology (BTech) degree from 2013 to 2017. He also completed his early education at Delhi Public School - R. K. Puram from 1999 to 2013. His academic background supports his expertise in content marketing and analytics.
Professional Background
Shubhang Heryani has accumulated 4.5 years of experience in customer success and content marketing. His career includes roles at companies such as Reliance Communications, Mettl, and Pepper Content. He has demonstrated effective communication skills and the ability to meet tight deadlines across various teams.
Internship Experience
Shubhang Heryani completed internships at Reliance Communications and MTS - Sistema Shyam Teleservices Ltd in 2015 and 2016, respectively. These internships provided him with foundational experience in the telecommunications sector, enhancing his understanding of customer operations.