Suraj Iyer
About Suraj Iyer
Suraj Iyer is a Senior Manager of Customer Success at Gupshup, where he has worked since 2023. He has extensive experience in customer success and growth management, having previously held positions at Haptik.
Work at Gupshup
Suraj Iyer currently serves as Senior Manager - Customer Success at Gupshup, a position he has held since 2023. In this role, he manages support escalations and tracks growth for partners. He previously worked at Gupshup as Manager, Customer Success from 2021 to 2023, where he contributed to the company's customer success initiatives. His experience at Gupshup includes managing over 200 global partners and enabling the WhatsApp Business API.
Education and Expertise
Suraj Iyer earned a Bachelor of Science degree from Kalinga University, completing his studies from 2016 to 2019. His educational background provides a foundation for his expertise in customer success and growth management within the tech industry. This academic experience complements his professional roles, particularly in managing customer relationships and support.
Background in Customer Success
Before joining Gupshup, Suraj Iyer worked at Haptik in various roles from 2016 to 2021. He began as Customer Service Team Lead, then progressed to Growth Associate, and later served as Customer Success Manager. In these roles, he was responsible for managing client relationships and ensuring customer satisfaction. He served as the sole point of contact for notable brands such as Oyo Rooms and Kotak Life Insurance.
Achievements at Haptik
During his tenure at Haptik, Suraj Iyer played a key role in building AI chatbot solutions for multiple sectors, including hospitality and finance. He collected feature feedback from clients to inform the company's product roadmap. Additionally, he provided weekly and monthly reports on AI performance and led team associates to enhance performance metrics.