Walter Garcia
About Walter Garcia
Walter Garcia is an experienced L2 Support Engineer currently working at Gupshup in California. He has a background in customer support and technology, with previous roles at companies such as Thomas Greg & Sons and IVIA, and holds a Bachelor of Technology in Computer Networks and Telecommunications.
Current Role at Gupshup
Walter Garcia currently serves as an L2 Support Engineer at Gupshup, a position he has held since 2023. His responsibilities include providing advanced technical support and troubleshooting for clients. Prior to this role, he worked as an L1 Support Engineer at the same company starting in 2022. His experience at Gupshup is characterized by a focus on customer satisfaction and technical problem resolution.
Previous Experience in Customer Support
Walter Garcia has extensive experience in customer support roles across various organizations. He worked at Thomas Greg & Sons as a Senior Customer Support from 2019 to 2020. He also held a Senior Customer Support position at IVIA from 2008 to 2013. Additionally, he served as a Customer Support Technician at Infobip for five months in 2021. His early career included a role as a Customer Support Trainee at the State Tax Office from 2004 to 2006.
Educational Background
Walter Garcia studied Computer Networks and Telecommunications at Estácio, where he earned a Bachelor of Technology (BTech) from 2007 to 2010. He also completed a BootCamp in Software Development at Rocketseat in 2019. His foundational education includes completing Elementary, Middle, and High School at the Contemporary Educational Complex from 1996 to 2006.
Military Service and Technical Expertise
Walter Garcia served in the Brazilian Army as a Corporal and I.T. Specialist from 2017 to 2019. This role contributed to his technical expertise and understanding of information technology in a structured environment. His military service provided him with valuable skills that he has applied in his subsequent customer support and technical roles.
Diverse Work Experience
In addition to his customer support roles, Walter Garcia has worked in various capacities, including as a Booking Agent for Speak On Podcasts in 2021. He also worked as a Customer Support Engineer at Algar Tech in 2014 for four months. His diverse work experience spans multiple industries, showcasing his adaptability and broad skill set.