Lui L.
About Lui L.
Lui L. is a Desktop Support Technician at Guru Studio in Toronto, Ontario, Canada, with a background in customer experience and technical assistance. He actively studies cybersecurity and has experience in remote support and software installations.
Current Role at Guru Studio
Lui L. has been employed as a Desktop Support Technician at Guru Studio since 2020. In this role, he is responsible for providing remote support for Windows PC desktops, utilizing tools such as Remote Desktop Protocol and Quick Assist. He performs remote software installations using SSH, PuTTY, and PDQ Deploy. Additionally, he maintains network connectivity through routine maintenance and checkups, ensuring that systems operate efficiently.
Previous Work Experience
Before joining Guru Studio, Lui L. held several positions in various organizations. He worked as a Customer Experience Representative at Indigo for seven months in 2019-2020 in Toronto, Ontario. He also served as a Technical Assistant at Seneca College during the same period. Earlier in his career, he worked as an Executive Liaison at International SOS for one month in 2014 in Cuiaba, Brazil, and as a Teaching Coordinator and English Teacher at Influx English School in 2014 and 2013, respectively.
Education and Training
Lui L. has a diverse educational background. He studied at Universidade do Sul de Santa Catarina, where he achieved an associate degree from 2014 to 2016. He also attended Seneca College, obtaining a 2-Year Diploma in Broadcasting. His studies at the New York Film Academy took place from 2008 to 2009. Additionally, he completed a year of study at Instituto Legislativo Brasileiro from 2012 to 2013.
Cybersecurity Studies and Interests
Lui L. is actively pursuing knowledge in cybersecurity through platforms like TryHackMe and Hack The Box. He has a keen interest in penetration testing, bug bounties, and Capture The Flag (CTF) competitions. He is currently preparing for the CompTIA Security+ certification, which will further enhance his skills in the field.
Technical Skills and Tools
Lui L. utilizes various technical tools and systems in his current role. He supports remote user VPN setup with Sophos and maintains asset databases using ServiceDesk Plus. He is proficient in ticketing systems such as Spiceworks and ServiceDesk Plus for troubleshooting and user support. His expertise includes maintaining network connectivity and performing routine maintenance to ensure optimal system performance.