Lizeth Hernandez
About Lizeth Hernandez
Lizeth Hernandez serves as the CX Operations Manager at GuruHotel, a position she has held since 2022. She has extensive experience in customer service roles within the hospitality industry, having worked at GuruHotel in various capacities since 2019 and previously at Barceló Maya.
Current Role as CX Operations Manager
Lizeth Hernandez serves as the CX Operations Manager at GuruHotel, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and streamlining operational processes. Her responsibilities include overseeing customer interactions, implementing strategies to improve service quality, and ensuring that customer feedback is effectively addressed.
Previous Experience at GuruHotel
Prior to her current role, Lizeth Hernandez held several positions at GuruHotel. She worked as a Reservations Manager from 2019 to 2020 for nine months. Following that, she transitioned to Customer Success from 2020 to 2021 for five months, and then served in Customer Onboarding from 2021 to 2022 for one year. These roles contributed to her comprehensive understanding of customer relations and operational management within the hospitality sector.
Education in Tourism Business
Lizeth Hernandez studied at Universidad Autónoma de Querétaro, where she earned a degree in Negocios Turísticos. Her studies spanned from 2010 to 2014, providing her with a solid foundation in tourism management and business practices relevant to the hospitality industry.
Experience at Barceló Maya
Before joining GuruHotel, Lizeth Hernandez worked as a Guest Service Agent at Barceló Maya in Playa del Carmen, Quintana Roo, México. She held this position for three months in 2017, where she gained valuable experience in customer service within a resort environment.