Shaun M.
About Shaun M.
Shaun M. is a Customer Support Engineer at HAAS Alert in Chicago, Illinois, where he has worked since 2023. He has over five years of experience in IT support roles and holds a Bachelor's degree in Management Information Systems from DePaul University.
Work at HAAS Alert
Shaun M. has been serving as a Customer Support Engineer at HAAS Alert since 2023. In this role, he focuses on troubleshooting issues and resolving queries to ensure customer satisfaction with HAAS Alert's products and services. He provides technical assistance and guidance for HAAS Alert's cloud-based platform, which delivers real-time safety alerts to drivers and connected cars. Shaun enjoys collaborating with a diverse and innovative team, contributing to the company's mission to enhance safety and mobility on the roads.
Previous Work Experience
Before joining HAAS Alert, Shaun M. held various positions in the IT support field. He worked as a Service Desk Analyst at RL Canning for seven months in 2020. Prior to that, he was an IT Support Specialist II at Allvue Systems from 2021 to 2023. Shaun also gained experience as an IT-Enterprise Solutions and Support Intern at the Federal Home Loan Bank of Chicago in 2018. His earlier roles include working as a Technical Support Engineer at Oracle and as an IT Technical Migrations Lead at CVS Health.
Education and Expertise
Shaun M. earned a Bachelor's degree in Management Information Systems from DePaul University, where he studied from 2016 to 2018. He possesses over five years of experience in IT support roles, demonstrating expertise in troubleshooting and resolving technical issues. He is familiar with technologies such as SQL Server Management Studio and Agile methodologies, which enhance his ability to support customers effectively.
Background in Customer Service
Shaun M. has a background in customer service that spans multiple roles. He worked as a Retail Associate at OfficeMax for two years and as Access Services staff at Skokie Public Library for one year. These experiences have equipped him with skills in customer interaction and service delivery, which are essential in his current role at HAAS Alert.
Commitment to Professional Growth
Shaun M. is eager to learn new skills and enhance his knowledge to contribute to the success of HAAS Alert and its customers. His passion for using technology to improve safety and mobility on the roads drives his commitment to professional development in the IT support field.