Dan Carmona
About Dan Carmona
Dan Carmona serves as a Quality Control & Guest Experience Auditor at HABITAS, bringing over six years of experience in enhancing service culture across various hotels. His previous roles include managing guest experience and quality control at multiple HABITAS locations, as well as serving as the Reception Manager at The Beach Tulum Hotel.
Current Role at Habitas
Dan Carmona currently serves as the Quality Control & Guest Experience Auditor at Habitas. He has held this position since 2023 and is responsible for overseeing quality management and enhancing guest experiences on a global scale. His role involves assessing service standards and implementing improvements to ensure guest satisfaction across Habitas properties.
Previous Experience at Habitas
Dan Carmona has accumulated over six years of experience with Habitas, contributing to various roles that enhance service culture and quality management. He worked as the Rooms & Culture Manager Corporate Task Force in Marrakech for five months in 2022 and as the Guest Experience Manager at Habitas Bacalar for one year from 2021 to 2022. His involvement in the pre-opening team at Habitas Bacalar was pivotal in establishing service standards and cultural activities.
Background in Hospitality Management
Prior to his tenure at Habitas, Dan Carmona worked at The Beach Tulum Hotel as Gerente de Recepción from 2013 to 2017. In this role, he focused on front desk operations and guest relations, contributing to overall guest satisfaction. His experience in hospitality management spans over a decade, emphasizing his commitment to service excellence.
Guest Experience Initiatives
Throughout his career at Habitas, Dan Carmona has played a key role in staff training and guest satisfaction initiatives. His efforts have been directed towards enhancing the overall guest experience, ensuring that service standards meet the expectations of guests. His focus on quality management has contributed to the positive reputation of Habitas properties.