Alicia Hayward James
About Alicia Hayward James
Alicia Hayward James is a Senior Customer Success Manager, Enterprise at HackerOne, where she has worked since 2022. She has a diverse background in customer success and program management, with previous roles at Cloud5 Communications, HackerOne, Guest-Tek, and Hayes Software Systems.
Current Role at HackerOne
Alicia Hayward James serves as the Senior Customer Success Manager for Enterprise at HackerOne. She has held this position since 2022, contributing to the company's efforts in enhancing customer satisfaction and success within enterprise accounts. Her role involves managing customer relationships and ensuring that clients derive maximum value from HackerOne's services.
Previous Experience at HackerOne
Prior to her current role, Alicia worked at HackerOne as a Program Manager from 2021 to 2022. In this capacity, she was responsible for overseeing various programs aimed at improving customer engagement and program effectiveness. Her experience at HackerOne has provided her with a deep understanding of the company's operations and customer needs.
Career Background
Alicia Hayward James has a diverse career background in customer success and account management. She began her career at Guest-Tek as an Account Executive in 2011 and later transitioned to a Business Relationship Manager role at the same company from 2012 to 2017. After that, she worked at Cloud5 Communications as a Customer Success Manager for one year in 2017-2018, followed by three years at Hayes Software Systems in a similar role from 2018 to 2021.
Education and Training
Alicia studied at the University of Alabama, where she gained foundational knowledge that supports her career in customer success. Additionally, she attended Marion Military Institute, which contributed to her professional development and skill set.