Kelvin Teh
About Kelvin Teh
Kelvin Teh is a Senior Customer Success Manager currently working at HackerOne in Singapore. He has extensive experience in customer success roles across various companies, including Leanplum and Singapore Airlines, and holds degrees in Business Administration and Internet Computing.
Current Role at HackerOne
Kelvin Teh serves as a Senior Customer Success Manager at HackerOne, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of HackerOne's services. His responsibilities include managing customer relationships and driving value for clients through effective communication and support.
Previous Experience in Customer Success
Before joining HackerOne, Kelvin Teh worked at Leanplum as a Senior Customer Success Manager from 2020 to 2023. He also held the position of Customer Success Manager at Leanplum for one year in 2019. His experience in customer success includes a two-year tenure at Syniverse as a Customer Success Advocate from 2017 to 2019 and three years as a Regional Customer Success Manager at Revinate from 2014 to 2017.
Background in Technology and Business
Kelvin Teh has a solid background in technology and business. He worked at Singapore Airlines as a Business Technology Analyst in the Cargo Division from 2004 to 2011. Additionally, he served as a Contract Web Developer at Singapore Airlines for two months in 2001. His early career included roles such as Information Administrator at Ednovation Pte Ltd from 2001 to 2004 and Product Support Specialist at Schober Information Group from 2013 to 2014.
Education and Qualifications
Kelvin Teh studied Business Administration and Management at Kingston University from 2015 to 2016. He also holds a Diploma in Internet Computing from Temasek Polytechnic, where he studied from 1998 to 2001. Additionally, he completed his Pre-University education at Sunway College, achieving the Western Australia Matriculation from 1996 to 1997.
Career Progression
Kelvin Teh's career spans various roles in customer success and technology. He began his professional journey as an Information Administrator at Ednovation Pte Ltd from 2001 to 2004. Over the years, he progressed through various positions, including Assistant Manager of Online Marketing at The Ascott Limited from 2011 to 2013, and ultimately transitioned into customer success roles, leading to his current position at HackerOne.