Mike H.
About Mike H.
Mike H. is a Senior Customer Success Manager at HackerOne, where he has worked since 2022 in Singapore. He has extensive experience in customer success and security consulting, having held various roles at companies such as Cisco, Accenture, and McAfee.
Current Role at HackerOne
Mike H. serves as the Senior Customer Success Manager at HackerOne, a position he has held since 2022. He is based in Singapore and has accumulated two years of experience in this role. His responsibilities include ensuring customer satisfaction and facilitating successful outcomes for clients utilizing HackerOne's services.
Previous Experience in Customer Success
Prior to his current role, Mike H. worked at LogRhythm as a Customer Success Manager from 2020 to 2022 in Singapore, where he contributed to customer engagement and retention strategies. He also held a similar position at Cisco for six months in 2018, during which he focused on enhancing customer experiences in the Philippines.
Background in Security Consulting
Mike H. has a background in security consulting, having worked at Accenture as a Security Consultant from 2015 to 2017 in the Philippines. His role involved providing expert advice on security solutions and strategies. Additionally, he served as a Senior Security Engineer at Trend Micro from 2012 to 2015, where he focused on security engineering and implementation.
Education and Qualifications
Mike H. earned his Engineer's degree in Computer Engineering from AMA University, where he studied from 2005 to 2009. This educational background has provided him with a solid foundation in technology and engineering principles, which he applies in his professional roles.
Career Progression in Account Support
Mike H. has experience in account support, having worked at McAfee as an Account Support Manager in both Singapore and the Philippines. He served in this capacity from 2017 to 2018 in the Philippines and again from 2019 to 2020 in Singapore. His roles involved managing customer accounts and ensuring effective support services.