Monish Prem
About Monish Prem
Monish Prem serves as the Director of Support & Mediation at HackerOne, where he has worked since 2023. With over 20 years of experience in customer and technical support roles, he has held various leadership positions in notable tech companies and is also an Advisory Council Member at California State University - East Bay.
Work at HackerOne
Monish Prem serves as the Director of Support & Mediation at HackerOne, a position he has held since 2023. In this role, he is responsible for overseeing support operations and mediation efforts within the organization. His tenure at HackerOne is marked by a focus on enhancing customer experience and ensuring effective communication between stakeholders.
Previous Experience in Technical Support
Prior to his current role, Monish Prem held various positions in technical support across multiple organizations. He worked as the Director of Technical Support at Axcient from 2016 to 2019 and as the Sr. Manager of Product Quality at LinkedIn from 2019 to 2021. His experience includes leading support teams at Mode Analytics and PromoteIQ, showcasing his leadership capabilities in the tech industry.
Advisory Role in Academia
Monish Prem has been involved in academia as an Advisory Council Member for the Customer Experience Certificate Program at California State University - East Bay since 2021. In this capacity, he contributes his expertise in customer experience and technical support to help shape the curriculum and provide insights to students.
Educational Background
Monish Prem earned his Bachelor's degree in Information Technology from Periyar University, where he studied from 2000 to 2004. This educational foundation has supported his extensive career in customer and technical support roles across various industries.
Diverse Work Experience
With over 20 years of experience, Monish Prem has worked in both the United States and India, providing him with a diverse cultural perspective. His career includes roles at companies such as HP, Campus Management Corp., and Talisma, where he gained significant experience in customer success and technical support.