Nicholas B.
About Nicholas B.
Nicholas B. is a Customer Support Representative at HackerOne, where he has worked since 2019. He has a diverse background in technical support and education, holding multiple degrees in Information Systems, Media Production, and SAP processes.
Work at HackerOne
Nicholas B. has been employed at HackerOne as a Customer Support Representative since 2019. His role involves assisting customers with inquiries and issues related to the company's services. Based in London, United Kingdom, Nicholas has contributed to the company's commitment to providing effective support and enhancing customer satisfaction over the past five years.
Previous Experience in Technical Support
Before joining HackerOne, Nicholas worked at Sony Pictures Entertainment in the role of Technical Support Engineer and Account Manager for Global Virtual Print (VPF) from 2014 to 2016. His responsibilities included providing technical support for media cloud services, ensuring clients received the necessary assistance for their operational needs. He also held a position at Oracle as a UK Government Cloud Analyst for a brief period in 2017.
Educational Background
Nicholas B. holds a Master of Science (MSc) in Information Systems and Technology from City University London, which he completed in 2012. He also earned a Master of Arts (MA) in Media Production from Goldsmiths, University of London in 2009. Additionally, he studied at Universität Duisburg-Essen, where he became a Certified SAP Member in Integrated Business Processes with SAP ERP in 2012.
Research and Data Management Experience
Nicholas has experience in research and data management, having worked as a Research Information Data Manager for Open Access at Lancaster University from 2013 to 2014. In this role, he managed research data and supported open access initiatives, contributing to the university's research output and compliance with data management policies.