Nicola Griffiths
About Nicola Griffiths
Nicola Griffiths is a Senior Manager of Account Management for EMEA at HackerOne, with extensive experience in customer success and relationship management. She has held various roles in account management and customer service, primarily at GB Group, where she developed a reputation for building trust and loyalty with clients and colleagues.
Current Role at HackerOne
Nicola Griffiths serves as the Senior Manager of Account Management for the EMEA region at HackerOne. She has held this position since 2022. In this role, she focuses on building and maintaining strong client relationships, ensuring customer retention, and driving value-based sales strategies. Her expertise in account management contributes to the overall success of the organization in the competitive cybersecurity landscape.
Previous Experience at GB Group
Nicola Griffiths has extensive experience at GB Group, where she worked in various roles over a span of six years. She started as a Sales Executive from 2009 to 2011, followed by positions as Channel Account Manager from 2011 to 2013, National Account Manager from 2014 to 2016, and finally as Customer Success Team Manager from 2016 to 2022. Her tenure at GB Group allowed her to develop skills in sales, customer success, and team management.
Early Career Background
Before her time at GB Group, Nicola Griffiths worked at Payment Card Technologies as a Senior Customer Service Advisor from 2007 to 2009. She also held a position as a Negotiator at Aktiv Kapital from 2006 to 2007. These early roles contributed to her foundational skills in customer service and negotiation, which have been essential throughout her career.
Education and Training
Nicola Griffiths studied at Yale College, where she gained valuable knowledge and skills that have supported her professional journey. Prior to that, she attended Upton-by-Chester High School from 1999 to 2004. Her educational background has played a role in her development as a professional in account management and customer relations.
Specializations and Skills
Nicola Griffiths specializes in building client relationships, customer retention, and value-based sales. She demonstrates strong preparation and rapport-building skills, which are critical in sales, relationship management, and new business acquisition. Her ability to break down barriers and gain trust has made her a partner of choice for clients and a respected leader among colleagues.