Olivia Barchard
About Olivia Barchard
Olivia Barchard is a Customer Success Manager at HackerOne, where she has worked since 2023. She has a background in visual merchandising and marketing, with previous roles at Ted Baker London and HUGO BOSS.
Work at HackerOne
Olivia Barchard currently serves as a Customer Success Manager - SMB/MM at HackerOne, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success within the small to medium business and mid-market segments. Prior to this position, she worked as a Customer Success Associate at HackerOne from 2021 to 2023, where she contributed to customer engagement and support efforts.
Previous Experience in Visual Merchandising
Before joining HackerOne, Olivia Barchard held various positions in visual merchandising. She worked as a District Visual Merchandising Manager at Ted Baker London from 2013 to 2016, overseeing visual presentation strategies in San Francisco. Additionally, she served as a Market Visual Merchandiser at Ted Baker London for one year from 2012 to 2013 and as an Internal Visual Merchandiser/Senior Sales for four months in 2011. Her experience also includes a role as Regional Visual Merchandising Manager Northwest at HUGO BOSS from 2016 to 2020 and as District Visual Specialist at SMCP from 2020 to 2021.
Education and Certifications
Olivia Barchard has a Bachelor's degree in Broadcasting and Electronic Communications Arts from San Francisco State University, which she completed from 2001 to 2007. She also attended Mercy High School in San Francisco, where she studied General Studies. In addition to her formal education, she has pursued professional development through HubSpot Academy, earning certifications in Content Marketing and Inbound Marketing.
Career Timeline
Olivia Barchard's career spans various roles in customer success and visual merchandising. She began her career at Ted Baker London in 2011 and progressed through several positions until 2016. After a four-year tenure at HUGO BOSS, she transitioned to a visual merchandising role at SMCP in 2020. In 2021, she joined HackerOne as a Customer Success Associate, eventually moving to her current role as Customer Success Manager in 2023.