Shannon Eubank
About Shannon Eubank
Shannon Eubank is a Customer Service Manager at HackerOne, where she has worked since 2017. With over six years of experience in customer support, she has a background in implementing proactive procedures to enhance team efficiency.
Work at HackerOne
Shannon Eubank has served as the Customer Service Manager at HackerOne since 2017. In this role, she has focused on enhancing customer support processes and team efficiency. Her tenure at HackerOne has allowed her to leverage her extensive experience in customer service to implement proactive procedures that improve overall service delivery.
Previous Experience in Customer Support
Prior to her current role, Shannon Eubank worked at Crowdstar as a Customer Support representative for 10 months in 2016 to 2017. She also held the position of PX Agent and Lead Customer Support Agent at RockYou through West Valley Staffing from 2015 to 2016. Her background includes over six years of experience in customer support, emphasizing staff support and ticket management.
Education and Expertise
Shannon Eubank studied at the University of North Carolina Wilmington, where she earned a Bachelor of Arts degree in Technical Theatre/Theatre Design and Technology from 2003 to 2005. This educational background has equipped her with strong verbal and written communication skills, which contribute to effective collaboration within her teams.
Background in Management and Instruction
In addition to her customer support roles, Shannon Eubank has management experience as an Assistant Manager and Sewing Instructor at Pincushion in 2014. She also worked at Fidelity Investments as a Workplace Benefits Representative II from 2008 to 2012, where she gained valuable experience in client relations and problem-solving.
Skills and Recognition
Shannon Eubank is recognized for her strong problem-solving skills in customer support roles. Her ability to communicate effectively and implement efficient procedures has been instrumental in her success within the customer service field.