Stephanie Lewis
About Stephanie Lewis
Stephanie Lewis serves as the Director of Enterprise Customer Success at HackerOne, where she has worked since 2023. With a strong background in customer success and team leadership, she significantly contributes to HackerOne's revenue and client experience.
Work at HackerOne
Stephanie Lewis serves as the Director of Enterprise Customer Success at HackerOne, a position she has held since 2023. In this role, she acts as a cross-functional partner and customer advocate, focusing on maximizing client experience and value from HackerOne's products and services. Her contributions are significant, as she is responsible for 46% of HackerOne's total revenue through her efforts in the Enterprise business segment.
Previous Experience in Customer Success
Before joining HackerOne, Stephanie Lewis worked at 6Connex as Senior Director of Client Services & Support from 2020 to 2023. Prior to that, she was with Rackspace, where she held multiple roles including Senior Manager of Customer Success and Enterprise Account Manager from 2015 to 2020. Her extensive experience in customer success spans over several years and includes leadership roles that emphasize both technical and relational aspects.
Education and Expertise
Stephanie Lewis studied Communications at Texas State University from 2000 to 2001. She later attended The University of Texas at San Antonio, where she earned a Bachelor of Communication with a focus on Public Relations from 2003 to 2005. Her educational background supports her expertise in both hardware and software within the IT industry, enhancing her capabilities in customer success and professional services.
Background in Professional Services
Stephanie Lewis has a diverse background in professional services, having worked as General Manager at The Event Center at Plaza Lecea from 2006 to 2015. This role contributed to her extensive experience in team leadership and client engagement. Additionally, her early career included positions at Outback Steakhouse and as a PR Intern at San Antonio Youth Centers, which provided foundational skills in customer service and public relations.