Taylor Ilacqua
About Taylor Ilacqua
Taylor Ilacqua is a Senior Customer Success Manager at HackerOne, where they manage an enterprise book of business with an average annual recurring revenue of $4 million. They have a diverse background in customer success and education, having held various roles in companies such as SugarCRM and Hightail, as well as teaching positions at Nevada Sage Waldorf School.
Current Role at HackerOne
Taylor Ilacqua serves as the Senior Customer Success Manager for Enterprise at HackerOne. In this role, Taylor manages an enterprise book of business with an average annual recurring revenue of $4 million. This position has been held since 2023, following a previous role at the same company as Customer Success Manager for SMB & Mid Market from 2022 to 2023.
Previous Experience in Customer Success
Before joining HackerOne, Taylor Ilacqua worked in various customer success roles. Taylor was a Client Success Manager at Noble Studios from 2021 to 2022 and served as a Customer Success Manager at HackerOne for SMB & Mid Market from 2022 to 2023. Prior to that, Taylor held the position of OEM Program Manager at SugarCRM from 2014 to 2016.
Teaching Background
Taylor Ilacqua has experience in education, having worked as a Grades Teacher at Nevada Sage Waldorf School from 2019 to 2021. This role involved teaching students in a classroom setting, contributing to Taylor's diverse skill set.
Educational Qualifications
Taylor Ilacqua holds a Bachelor's degree in English Studies from California State University, Chico, completed from 2006 to 2010. Additionally, Taylor earned a Master of Education (MEd) in Elementary Education and Teaching from Sierra Nevada College, which was achieved between 2020 and 2022. Taylor also obtained a Certificate of Secondary Education in English/Language Arts Teacher Education from Santa Fe Community College from 2017 to 2018.
Early Career Experience
Taylor's early career includes roles in business development and account management. Taylor worked as an Account Executive at Indeed.com from 2011 to 2012 and at Hightail from 2013 to 2014. Additionally, Taylor served as a Business Development Lead at Hightail from 2012 to 2013.