Annazhifa A Boestari
About Annazhifa A Boestari
Annazhifa A Boestari is a Customer Service Insurance representative at Halodoc in Jakarta, Indonesia, where she has worked since 2022. She holds a Bachelor's degree in Nursing Science and a professional degree in Ners from Universitas Andalas.
Work at Halodoc
Annazhifa A Boestari has been employed at Halodoc as a Customer Service Insurance since 2022. In this role, she is responsible for explaining insurance procedures and benefits to clients, ensuring they understand their coverage limits and care processes. She assists with the enrollment and validation of insurance guarantees for participants and manages client interactions through WhatsApp, utilizing the Heidy platform. Annazhifa collaborates closely with partner providers, including hospitals and clinics, to address issues related to the use of insurance applications. Additionally, she provides support in the reimbursement claims process for insurance policyholders.
Education and Expertise
Annazhifa A Boestari studied at Universitas Andalas, where she earned a Bachelor's degree in Nursing Science from 2016 to 2020. Following this, she pursued further education at the same university, completing the Ners Profession program from 2020 to 2021. This educational background equips her with the necessary knowledge and skills to effectively communicate insurance information and assist clients in understanding their healthcare options.
Background
Before joining Halodoc, Annazhifa worked at Awal Bros Hospital Group as a Nurse for three months in 2022, located in Batam, Riau Islands, Indonesia. This experience in a healthcare setting provided her with insights into patient care and the healthcare system, which she applies in her current role in customer service insurance.
Client Interaction Management
In her current position, Annazhifa A Boestari has gained experience in managing client interactions, particularly through the WhatsApp platform. Her role involves ensuring that clients receive clear and accurate information regarding their insurance coverage and addressing any inquiries they may have. This direct communication helps facilitate a better understanding of the insurance process among clients.
Collaboration with Healthcare Providers
Annazhifa works closely with partner providers, such as hospitals and clinics, to resolve issues related to insurance applications. This collaboration is essential for ensuring that clients can effectively utilize their insurance coverage and receive the necessary care. Her role involves troubleshooting and providing solutions to enhance the client experience within the healthcare system.