Septian Firnando
About Septian Firnando
Septian Firnando serves as a Customer Service Supervisor at Halodoc, where he has worked since 2021. He has extensive experience in customer service and team leadership, having held various roles at Sriwijaya Air and Ekiwi Koneksi Perdagangan.
Work at Halodoc
Septian Firnando has been serving as a Customer Service Supervisor at Halodoc since 2021. In this role, he is responsible for coaching agents to meet company standards for quality. His position requires him to evaluate business trends and implement staffing schedules that align with customer demands and volume.
Previous Experience in Customer Service
Before joining Halodoc, Septian worked at Ekiwi Koneksi Perdagangan as a Sales Support & Customer Service Team Leader from 2020 to 2021. His experience at Sriwijaya Air spans several roles, including Strategic Research & Development Officer, Call Center Team Lead, and Customer Service Representative, providing him with a comprehensive background in customer service operations.
Professional Skills and Expertise
Septian possesses skills in evaluating business trends and preparing performance reports. He is experienced in monitoring departmental key performance indicators and completing administrative tasks necessary for operational efficiency. His expertise allows him to effectively plan and implement staffing schedules based on business needs.
Educational Background
Septian Firnando studied at Universitas Mercu Buana, where he earned a Gelar Sarjana in Public Relations from 2013 to 2018. This educational background has contributed to his communication skills and understanding of customer relations.