Ashish Kuttappa
About Ashish Kuttappa
Ashish Kuttappa is the Manager of the Customer Experience Engineer Team at Hammerhead in Bengaluru, Karnataka, India, with a background in technical support and customer service.
Current Role at Hammerhead
Ashish Kuttappa is currently employed at Hammerhead as the Manager of the Customer Experience Engineer Team. Based in Bengaluru, Karnataka, India, he leverages his extensive background in customer experience management and logistics to ensure efficient end-to-end customer service operations. He contributes by helping the Product and Software teams prioritize features and bugs based on customer feedback, directly influencing product development.
Previous Roles at IBM, Dell, and Ness Technologies
Before joining Hammerhead, Ashish Kuttappa worked at IBM as a Senior Client Technical Associate from 2015 to 2018 in the Bengaluru Area, India. Prior to that, he was a Senior Technical Expert at Dell International Pvt Limited for two years, from 2013 to 2015, located in Bangalore. He began his career at Ness Technologies | נס טכנולוגיות, where he served as a Desktop Engineer from 2011 to 2013 in Kormangala.
Educational Background
Ashish Kuttappa completed his studies at Bangalore University, where he pursued a science program. He achieved his education through Kristu Jayanti College, where he studied from 2007 to 2010. This academic foundation has supported his career in technology and customer experience roles.
Logistics and Customer Service Management Experience
Ashish brings a unique blend of skills in both customer experience management and logistics to his current position. He is responsible for organizing transportation movements and coordinating necessary services to ensure smooth logistics operations. Additionally, he maintains detailed logs and records of warehouse stock and executed orders, aiding in accurate reporting for leadership and accounting teams.
Contributions to Product Development
In his role at Hammerhead, Ashish Kuttappa plays a key part in the product development process. He helps bridge the gap between customer feedback and product improvements by collaborating with the Product and Software teams to prioritize features and resolve bugs. His efforts ensure that customer needs are centrally considered in the development cycle.