Franklin Prince
About Franklin Prince
Franklin Prince is a Senior Customer Experience Engineer at Hammerhead with over a decade of experience in customer service and client relations.
Current Role as Senior Customer Experience Engineer
Franklin Prince is currently serving as the Senior Customer Experience Engineer at Hammerhead. He joined the company in 2017 and has been with them for over six years. In his role, he focuses on optimizing customer interactions and ensuring high levels of customer satisfaction. His extensive background in client relations and customer service supports his work at Hammerhead.
Previous Experience at Groupon
From 2014 to 2016, Franklin Prince worked at Groupon as a Client Specialist in Chennai, Tamil Nadu, India. During his two-year tenure, he specialized in client relations, helping to strengthen relationships between Groupon and its customers. This role honed his skills in managing client expectations and improving customer interaction.
Early Career at Amazon and Sutherland
Franklin Prince began his career at Amazon in 2010, shortly after completing his bachelor's degree from SRM University. He worked as a Device Associate for one year. Following this, he joined Sutherland as a Customer Service Representative for six months from 2013 to 2014. These roles provided him with foundational experience in customer service and support.
Educational Background from SRM University
Franklin Prince graduated from SRM University, where he earned a Bachelor of Science degree between 2007 and 2010. His academic background laid the groundwork for his career in customer service and client relations, equipping him with the necessary skills and knowledge for the industry.
Over a Decade of Experience in Customer Service
With over a decade of experience in customer service and client relations, Franklin Prince has a diverse and well-rounded background. He has worked for leading companies like Amazon, Sutherland, and Groupon before joining Hammerhead. His extensive experience covers various aspects of customer interaction and support, making him a seasoned professional in the field.