Franklin Prince
About Franklin Prince
Franklin Prince is the Lead Content Support Engineer at Hammerhead in Bengaluru, Karnataka, India, with over a decade of experience in customer service and support roles in the technology and eCommerce sectors.
Current Position at Hammerhead
Franklin Prince serves as the Lead Content Support Engineer at Hammerhead based in Bengaluru, Karnataka, India. In this role, he oversees content-related support functions, ensuring the efficient delivery of high-quality customer service and technical support.
Professional Experience at Hammerhead
Franklin Prince has been a part of Hammerhead since 2017. He began his tenure as a Product Support Engineer and quickly advanced to a Sr. Customer Experience Engineer, a position he held from 2018 to 2021. Currently, he holds the position of Lead Content Support Engineer, indicating a trajectory of steady career growth within the organization.
Roles at Groupon
Before joining Hammerhead, Franklin Prince worked at Groupon in Chennai, Tamil Nadu, India. He started as a Customer Service Representative in 2014 and then moved to the role of Client Specialist from 2015 to 2016. His experience at Groupon helped him develop a strong foundation in customer support.
Early Career at Amazon and Sutherland Global Services
Franklin Prince's early career includes roles at Amazon and Sutherland Global Services. He worked as a Device Associate at Amazon from 2010 to 2011 in the Chennai Area, India. Later, he took on the role of Customer Service Representative at Sutherland Global Services for six months from 2013 to 2014. These roles diversified his experience in customer service and technical support.
Educational Background
Franklin Prince holds a Bachelor of Science degree in Electronic Media from the University of Madras, which he completed from 2007 to 2010. This academic background laid the groundwork for his subsequent career in technology and support roles.
Career Trajectory and Industry Experience
With over a decade of experience in the technology and eCommerce sectors, Franklin Prince has demonstrated a commitment to continuous improvement. His career journey showcases his versatility and expertise in various customer service and engineering roles, from his early days at Amazon to his current leadership position at Hammerhead.