Allan Tong
About Allan Tong
Allan Tong is a Mid Market Customer Success Manager at Handshake, where he has worked since 2023. He has extensive experience in customer success and recruitment, having held positions at companies such as LinkedIn, Slack, and T-Mobile, and he advocates for the integration of people, processes, and technology to drive business success.
Current Role at Handshake
Allan Tong serves as the Mid-Market Customer Success Manager at Handshake, a position he has held since 2023. In this role, he focuses on enhancing customer relationships and ensuring successful outcomes for mid-market clients. His work is based in San Francisco, California, where he applies his extensive experience in customer success to drive business results.
Previous Experience in Customer Success
Allan Tong has a robust background in customer success, having worked in various roles across notable companies. He was a Senior Customer Success Manager at LinkedIn from 2017 to 2019 and again from 2019 to 2020. He also held the position of Senior Customer Success Manager at Slack from 2021 to 2023. His experience includes advocating for the integration of people, process, and technology to achieve customer success.
Recruitment and Technical Roles
Allan has also worked in recruitment and technical roles. He served as a University Programs/Technical Recruiter at macys.com from 2011 to 2015 and worked as a Technical Recruiter at Volt Technical Services from 2007 to 2010. Additionally, he briefly worked as a Recruiter at Aerotek Scientific in 2010 and as an HR Consultant at Exelixis for one month in 2010.
Education and Academic Background
Allan Tong studied at the University of California, Davis, where he pursued a degree in Management Information Systems. He also attended San Francisco State University. His foundational education includes graduating from Lowell High School, which provided him with a strong academic base for his future endeavors.
Early Career at T-Mobile
Allan began his career at T-Mobile, where he worked as a Retail Sales Representative from 2003 to 2004 for seven months. He later advanced to the role of Retail Store Manager at T-Mobile from 2004 to 2006, gaining valuable experience in customer service and retail management.